Frequently Asked Questions

Order Related

Do I need to open an account in order to shop with you?
How do I /create an account?
How do I order?
How do I pay for my orders?
Can I amend and cancel my order?
I have a discount code, how can I use it?
How will I know if my order is confirmed?
I have problems adding items to my shopping cart?

New Age Collection Name Change

Why did InStyle Furniture change the product names?
Has the quality of the furniture changed?
Are the prices affected by this name change?
Will the old product names still be available on the website?
Where can I shop the New Age Collection?

Silverwood Range Name Change

Why did InStyle Furniture change the name from Silverwood to Matrix – Natural?
Has the quality of the furniture changed with the new name?
What styles complement the Matrix collection?
Can I mix and match pieces from Matrix – Natural and Matrix – Mocha?
Where can I view and purchase the Matrix collection?