At InStyle Furniture NSW Pty Ltd, we deliver furniture across selected areas of Australia using a combination of professional removalists, delivery partners and courier services. Delivery availability, service level and timeframe may vary depending on your location, item size and carrier availability.
Nothing in this policy excludes, restricts or modifies your rights under the Australian Consumer Law.
Quick Summary
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Sydney metro delivery: currently running at approximately 3 weeks for in-stock items due to high order volumes (as at August 2026).
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Outside Sydney: currently running at approximately 3–5 weeks for in-stock items due to high order volumes (as at August 2026).
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Standard delivery: ground floor only unless otherwise confirmed.
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Access is the customer's responsibility: please check doorways, stairs, lifts and parking before delivery.
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Transit damage: must be reported within 24 hours with photos.
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Out-of-zone deliveries: different conditions apply for change of mind, colour selection and incorrect orders — see FAQ and full policy below.
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Interstate deliveries: outsourced to third-party carriers and are door-to-door delivery only.
Frequently Asked Questions
How long will my delivery take right now?
Due to high order volumes as at August 2026, Sydney metro deliveries are currently taking approximately 3 weeks, and deliveries outside Sydney approximately 3–5 weeks, for in-stock items. These are estimates only and can change with demand, supplier availability and courier capacity. See Estimated Delivery Timeframes below.
Do you deliver outside Sydney metro?
Yes, to most metro and selected regional areas across Australia, though service levels and timeframes may differ. Interstate deliveries are outsourced to third-party carriers and are door-to-door only. If a shipping quote cannot be generated for your address, this means we are currently unable to service that area — you're welcome to arrange your own delivery or collect free of charge from our showroom or warehouse. See Delivery Areas below.
What's included in standard delivery?
Standard delivery is to the ground floor only and does not include upstairs delivery, lift access, room placement, unpacking, assembly or packaging removal. These can be arranged in advance, or via our White Glove Delivery Service where available, and may incur additional charges. See Standard Delivery Service below.
What happens if no one is home, or access isn't suitable?
Customers are responsible for confirming safe, suitable access and having someone available to receive the delivery. If delivery fails due to access issues, incorrect details, or no one being available, redelivery, storage or handling fees may apply. See Failed Delivery and Redelivery Fees below.
What if my item arrives damaged?
Please inspect your goods as soon as possible and report any transit damage within 24 hours with photos of the damage, the full product, the packaging and the delivery label. Keep all original packaging until the issue is assessed. This applies to all deliveries and is handled in accordance with the Australian Consumer Law regardless of delivery zone. See Damaged Items on Delivery below.
What if I ordered the wrong colour, or changed my mind, on an out-of-zone delivery?
For deliveries outside our standard delivery zones, we do not accept responsibility for change of mind, colour selection errors or incorrect orders where specifications were not confirmed at the time of ordering, and return delivery costs are not covered in these cases. Where a return is approved, the customer is responsible for return freight, reboxing, a 25% restocking fee and any other handling costs, and the item must be returned in the same condition it was received in. See Out-of-Zone Change of Mind, Colour Selection and Incorrect Orders below.
How do I report a delivery issue?
Email us with your order number, delivery date, a clear description of the issue and supporting photos or video. See Reporting a Delivery Issue below.
Full Policy Details
The sections below set out the complete Shipping & Delivery Policy in detail, including delivery zones, service inclusions, customer responsibilities and how to report an issue.
Delivery Areas
We deliver to most metro and selected regional areas across Australia. Deliveries are made to residential and business addresses only. We do not deliver to PO Boxes.
Some locations may fall outside our standard delivery zones. Orders to these areas may be accepted at our discretion and may require third-party freight or special delivery arrangements.
If a shipping quote cannot be generated for your address at checkout, this means we are currently unable to provide delivery services to that area. In this case, you are welcome to arrange your own delivery, courier or removalist, or collect your order free of charge from our showroom or warehouse. See Click & Collect below.
Estimated Delivery Timeframes
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Sydney metro: currently approximately 3 weeks for in-stock items, due to high order volumes (as at August 2026).
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Outside Sydney metro: currently approximately 3–5 weeks for in-stock items, due to high order volumes (as at August 2026).
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Regional and remote areas: Timeframes may vary depending on carrier availability and location.
Delivery timeframes are estimates only and reflect current order volumes. Delays may occur during peak seasons, public holidays, supplier delays, weather events, courier delays or other circumstances outside our control. Timeframes will be updated as order volumes change.
Once your delivery is ready to be scheduled, our team or delivery partner will contact you to confirm the delivery date.
Pre-Order and Backorder Items
If your order includes a pre-order, backorder or out-of-stock item, delivery will be arranged once the item becomes available. Any estimated arrival date provided is an estimate only and may change due to supplier, freight or customs delays.
Standard Delivery Service
Unless otherwise agreed in writing, standard delivery is to the ground floor only.
Standard delivery does not include:
- Upstairs delivery.
- Lift access delivery.
- Room placement.
- Unpacking.
- Assembly.
- Packaging removal.
If you require additional delivery services, such as upstairs delivery, room placement, unpacking or packaging removal, this must be confirmed before delivery. Additional charges may apply.
White Glove Delivery Service
White Glove Delivery may be available for selected areas and selected products. This service may include room placement, basic assembly and packaging removal, depending on the item and service availability.
White Glove Delivery must be arranged before delivery. It may not be available for all locations, all buildings or all products.
Customer Delivery Responsibilities
Customers are responsible for ensuring that delivery can be completed safely and without obstruction.
Before delivery, please make sure:
- Access is safe, clear and suitable for furniture delivery.
- Doorways, hallways, staircases, lifts and tight turns are suitable for the product size.
- Parking, loading zones or access instructions are provided in advance.
- Any stairs, lifts, restricted access or difficult delivery conditions are disclosed before delivery.
- Floors, walls, fixtures and surrounding areas are protected where required.
- A person is available at the delivery address to receive the goods.
Customers are responsible for checking product dimensions and access before placing an order. If an item cannot be delivered due to access restrictions, incorrect measurements or site conditions, additional delivery, redelivery, storage, handling or return fees may apply.
Failed Delivery and Redelivery Fees
Additional charges may apply if delivery cannot be completed because:
- No one is available to receive the delivery.
- Incorrect delivery details were provided.
- Access is unsafe, restricted or unsuitable.
- Stairs, lifts or access limitations were not disclosed before delivery.
- The item does not fit through doorways, lifts, staircases, hallways or other access points.
- The customer requests a change after the delivery has already been scheduled.
Where redelivery, storage, return transport or additional labour is required, the customer may be responsible for the additional cost.
Out-of-Zone, Regional and Interstate Deliveries
Orders outside our standard delivery zones may be accepted at InStyle Furniture's discretion. These deliveries may be handled by third-party carriers or specialist freight providers.
Interstate deliveries are outsourced to third-party carriers and are door-to-door delivery only. This means delivery is made to the delivery address where reasonably accessible by the carrier, but does not include upstairs delivery, room placement, unpacking, assembly or packaging removal unless otherwise confirmed in writing.
For deliveries outside our standard delivery zones, service levels may be limited. Delivery may be to depot, kerbside, ground floor, door-to-door or another agreed delivery point depending on the carrier and location.
Unless required under the Australian Consumer Law, customers outside our standard delivery zones are responsible for return freight, inspection freight and freight risk if an item needs to be returned.
Minor variations, natural material characteristics, minor imperfections or access issues are not considered reasons for free return freight, refund or replacement unless they amount to a failure under the Australian Consumer Law.
Out-of-Zone Change of Mind, Colour Selection and Incorrect Orders
For deliveries outside our standard delivery zones, or where a special delivery or freight quotation applies, the following additional conditions apply:
We do not accept responsibility for change of mind, colour preference, or incorrect orders placed where the colour or specification was not confirmed with us at the time of ordering. In these cases, we will not cover return delivery costs, and returns will not be accepted for these reasons unless required under the Australian Consumer Law.
Where a return is approved at InStyle Furniture's discretion, the customer is responsible for all associated costs, including return freight, reboxing, a 25% restocking fee, and any other handling fees.
Items being returned must be in the same condition as received and adequately protected for transport.
This section does not apply to items damaged in transit or affected by a manufacturing fault or incorrect item sent by us — these are handled under Damaged Items on Delivery and Faulty or Incorrect Items below, in accordance with the Australian Consumer Law.
Risk During Delivery
InStyle Furniture will take reasonable care when arranging delivery. To the extent permitted by law, InStyle Furniture is not responsible for delays, damage, loss or additional costs caused by third-party carriers, access issues, incorrect delivery information or circumstances outside our control.
If a customer arranges their own freight, courier, removalist or collection service, the customer accepts responsibility for the goods once they are collected from InStyle Furniture or our supplier.
Property Access and Damage
Our delivery team and delivery partners will take reasonable care during delivery. However, customers are responsible for ensuring safe and suitable access to the property.
To the extent permitted by law, InStyle Furniture is not responsible for damage to property, walls, floors, ceilings, lifts, staircases, driveways, fixtures or surrounding areas where the damage is caused by restricted access, unsuitable access, tight spaces, customer instructions or failure to prepare the delivery area.
If you are concerned about access or possible property damage, please contact us before delivery so we can discuss suitable options.
Damaged Items on Delivery
Please inspect your goods as soon as possible after delivery.
If your item appears to have been damaged in transit, please contact us within 24 hours of delivery and provide:
- Your order number or invoice number.
- Photos of the damaged area.
- Photos of the full product.
- Photos of the packaging.
- Photos of the delivery label where available.
Please keep all original packaging until the issue has been assessed. Failure to report transit damage promptly (within 24 hours) or failure to keep packaging may affect our ability to assess the issue with the carrier.
Faulty or Incorrect Items
If you believe your item has a manufacturing fault, missing part or production issue, please contact us within 7 days of delivery with clear photos or video evidence.
If you receive an incorrect item, please notify us within 7 days of delivery. If the item is confirmed to be incorrect, we will arrange a suitable remedy in accordance with the Australian Consumer Law.
Click & Collect
We offer free Click & Collect from our showroom or warehouse where available.
Customers collecting goods are responsible for ensuring their vehicle is suitable for safe transport. InStyle Furniture is not responsible for damage that occurs during transport arranged by the customer after collection.
Bulk or Commercial Orders
For bulk orders, commercial orders or orders requiring special freight arrangements, please contact us before purchasing so we can confirm availability, delivery options and freight costs.
Reporting a Delivery Issue
To report a delivery issue, please email us with your order number, delivery date, a clear description of the issue and supporting photos or video.
InStyle Furniture NSW Pty Ltd
6-8 Wingate Road, Mulgrave NSW 2756
Website: www.instylefurniture.com.au
